T&Cs inc Returns | Mother of the Bride

Terms & Conditions

Welcome to Charlotte Martin Boutique Website Terms & Conditions. (T&Cs)

These terms and conditions apply to the use of www.Charlottemartinboutique.co.uk and the selling of our products to you subject to the conditions set out on this page. By using www.charlottemartinboutique.co.uk you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should kindly not use or access this website.

If you have any questions relating to these terms and conditions please do not hesitate to contact Charlotte by email at contact@charlottemartinboutique.co.uk before you place an order with us.

1. DEFINITIONS

1.1 In order to simplify the T&Cs we have provided definitions of certain words or phrases. Where the words or phrases have been used this is the definition we are referring to: - "Contract" this is an agreement to sell the item(s) which you have placed on order through our website and which in turn incorporate these T&Cs "Orders" this means an order placed by you for one or more of our products. "You" "Your" the person that is placing the order or simply using the website. "We" "Us" "Our" this means Charlotte Martin Boutique "Website

2. USE OF THE WEBSITE

2.1 The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices.

2.2 We reserve the right to change these T&Cs at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the T&Cs on each occasion you use this website, and your continued use of the website shall signify your acceptance to be bound by the latest T&Cs specified by CharlotteMartin Boutique

2.3 If you are not a consumer then by proceeding to purchase, you are also confirming that you have authority to bind any business or person on whose behalf you use this website.

2.4 This website will require registration and subsequent access to the website will be subject to an approved login name and password. Information that you provide on this website must be accurate and complete. All password details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be always treated as strictly confidential. If you have any concerns regarding your approved log in name or password or become aware of any misuse then you must inform us immediately.

2.5 Charlotte Martin Boutique has made every effort to ensure that www.charlottemartinboutique.co.uk is free from viruses and defects.

However, it is your responsibility to ensure that your computer is protected and updated with specialist and authorised screening software, which is available to block and screen out anything which may cause damage. We cannot guarantee that using this website or other websites which can be accessed through www.CharlotteMartinBoutique will not result in any damage to your computer.

3. PRODUCT INFORMATION & DELIVERY TIME SCALES

3.1 All products for sale on www.charlottemartinboutique.co.uk are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email and/or by phone within 48hrs.

3.2 Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees.

PLEASE KINDLY NOTE: New Garments can be shipped out with or without the Swing Tags - Swing Tags are removed in some cases to prevent attempt to return items to stores. CMB often purchase from High Street Stores and sell at discounted price. Any outfit sold that been previous worn will be stated in the body of the listing.

3.3 All sizes and measurements are approximate; However, we do make every effort to ensure they are as accurate as possible. We make every effort to also ensure that the product colour is as accurate as possible, but please appreciate that the colours shown may vary depending upon the setting of your computer monitor and its resolution.

3.4 We cannot guarantee that the colour shown will accurately reflect the colour upon delivery. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the delivery times are only estimates and cannot be guaranteed.

3.5 We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published. Again, you will be notified by email and we reserve the right not to send out or send out in agreement that the correct price will be charged.

3.6 All prices include VAT and are subject to change without prior warning or notice.

3.7 Promotions online may not reflect the promotions shown in the boutique. Some of these promotions may be exclusively online promotions or may be exclusively in-store promotions. NO LONGER APPLICABLE

3.8 All garments, Millinery and Jewellery and fitted with security Tags made from Tyvek(R), which resembles paper, but not This material is it is waterproof, hypoallergenic and have tamperproof seal making them impossible to remove in one piece.

These are placed where they can be seen but would also add do check to avoid any mishaps for it easy to leave a label on items and most of us at one time may have left a label on a garment or on a sole of a shoe!

The security tags measure 10 inches by 1 inch and are white in colour, printed in black and red font and have a portrait of a lady my logo offset to one side of the band.

The labels are placed on the designer labels, swing/ticket tags on shoulder straps or belts. On the hats they are place on the designer label under the crown of the hat, on any sinamay loops, trim or bands at the front of the hat or offset to one side.

3.9 PRE ORDERS - PLEASE NOTE THESE ITEMS ARE NON-REFUNDABLE/RETURNABLE ITEMS.

Items are ordered in especially on your behalf.

4. DELIVERY INFORMATION

4.1 This website is only for delivery of products to customers around the world subject to the correct delivery charge paid. If adequate postage been incorrectly calculated, you will be notified with 48hrs and you will be invoiced for the balance or if you wish you can cancel the online transaction.

4.2 Delivery of the goods will depend on the option that is selected at the ordering stage. We offer an Express service to customers in most of mainland UK, Northern Ireland, Channel Islands, and Isle of Man. Express delivery is ONLY available Monday to Friday excluding bank holidays for orders placed before 12.30PM. Our Express service to Orkney, Shetland, Scottish Islands and some remoter parts of Scotland cannot be guaranteed. If you wish to opt for an Express delivery on a Saturday there will be an extra surcharge, and you will be notified of this within 4 hrs of placing the order. The cut of time for this will be 12pm

4.3 We also offer a standard delivery service, which aims to deliver the goods within 2-3 working days. However, no guarantee is made, especially in relation to Orkney, Shetland, Scottish Island, and the remoter parts of Scotland.

4.4 We will make every effort to deliver goods within the estimated time scales; however, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales.

4.5 Any discrepancies with your order or if you do not receive your order, you must report this within 7 days of the date of dispatch. Any problems found outside of this time will not be able to be resolved.

4.6 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

4.7 If only part of your order is available, we will dispatch the items that are in stock and cancel the out-of-stock items. You will not be charged for any items that are not sent to you.

5. PAYMENT INFORMATION

5.1 We accept most major Credit and Debit Cards along with PayPal as a method of payment. Payment cannot be taken over the phone.

5.2 Transactions are charged at the time the goods are ordered. If for some reason we are unable to ship your goods, the value of the items that are not dispatched will be refunded to the original method of payment.

5.3 All prices are inclusive of UK VAT at the current rate and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.

5.4 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment you will be notified of this at the check-out stage, or shortly after placing your order.

5.5 By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.

5.6 All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay. We do not accept payment by fax.

5.7 In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. As part of our policy to protect against the fraudulent use of credit cards, we conduct random security checks on orders. These can take various forms and may involve contacting you by telephone before your order is processed.

5.8 We are unable to accept gift vouchers on www.charlottemartinboutique.co.uk at the present time.

5.9 Purchases made by holding deposit and are non-refundable. Payment Plans and interest free options via Klarna are treated the same as any transaction. Please note Shipping costs are not refundable.

6.RETURNS PROCEDURE & POLICY

Changed your mind?... Returning UK orders is easy.

14 Days Returns- CMB POLITELY REQUEST TO BE NOTIFIED OF YOUR INTENT WITHIN 7 DAYS OF SIGNED RECEIPT

Just drop LAURA an email at contact@charlottemartinboutique.co.uk - no explanation required.

CMB DO NOT offer a Free Return postage, CMB are sorry but they are unable to cover this cost for ladies to try on and send back. If you do not agree CMB respectively ask that you do not purchase to avoid disappointment

For overseas Deliveries- please refer to additional Delivery Information & Overseas

or contact CMB directly.

The website is currently only open to UK /NI customers and the island of Ireland but we can ship world wide

NB customers from Ireland- please refer also to the delivery information for this is applicable to you.

If you do not wish to keep the outfit please notify us within 7 days (including Saturdays and Sundays) of its arrival with you.

If we do not hear from you within this time limit will be assumed that you are keeping the outfit and a refund will not be made...but please note we will accept a return with notification up to 14 days

PLEASE NOTE: Items must be sent back on the hanger supplied and in the garment bag and box. If items are returned without hanger £2.50 will be deducted from the refund to cover the cost.

We believe in FULL transparency and will respectively ask that this is not challenged.

If you require any further clarification, please drop us an email where we will always answer and offer further clarification if required.

We would ask if the goods be returned as soon as possible to offer up for sale to other ladies, especially at the height of the wedding season. We only have the odd piece we do not buy in multiples.

Goods must arrive back within 14 days of their arrival with you. You must notify us of with 7 days of receipt. All goods are sent out with a tracked and signed delivery service and notifications by text or email or both.

Reimbursement will be made within 1-3 days.

CMB offer a full refund of the goods, but not the delivery charge Exchange of goods are offered by agreement. If you do wish to exchange drop CMB EMAIL and where we will offer this, we do not own all the outfits and its best to place a new order online, though where possible we can accommodate,

6.1 In the event that you are not entirely satisfied with your purchase, simply contact CMB via email at contact@charlottemartinboutique.co.uk. You can also use the template form that CMB suggest. Form can be found on the bottom of each page under " Cancellation/return forms.

CMB fully understand until you try the garment on you can never tell if the style, colour, cut will suit you. We appreciate it that it is hard to purchase online. Screen resolution can change from device to device and until you physically can get your hands on it you can never tell. We want you to feel good, look good and enjoy your day so never worry about asking to return an outfit.

All photos are of the actual garments. For transparency, CMB take photos of all seams, zips prior to sending out.

All zips are worked several times to make sure they work prior to sending out.

Please note outfits that require a transition over different materials from skirt to bodice section or over beaded, gemstone waistlines can sometimes be stiff and we would ask that you check that there are no beads that are obstructing the movement of the zipper going up and down on the teeth, often this happens or you can get the odd loose thread. Where we feel this is the case, this will be stated in the body of the listing.

Just a polite notice and this is not intended to offend , if it does not want to go at all, please do not force the zip this could be that the cut of the dress will be slightly too small for you, often designers can be narrow going over the waist and on to the bodice. You can try the same size on in a different dress etc by the same designer and it will fit. The composition and cut can vary greatly, and the size charts are only offered as a guide, thank you so much for your understanding and my words are only to offer a suggestion and not meant in any shape of form to offend anyone, if they do I apologise. I just want to be transparent!

We reserve the right to check the garment upon its return -

In the event that any goods are returned marked, stained or damaged, photographic evidence will be taken and we reserve the right to not refund the goods. You will receive an email with an explanation and photos will be attached stating our reason why a full refund will not be given at this time. We only use PAYPAL, so you are protected under PayPal.

All outfits and hats must be returned in the same new or good as new condition that they are sent out. As stated above in the event the outfit arrived marked/damaged please inform CMB in writing straight away and where possible include photos.

PLEASE NOTE:

ANY RETURNS YOU WISH TO MAKE PLEASE MAKE CONTACT WITH CMB BEFORE SENDING BACK ANY RETURN

PLEASE do not send it back without first contacting CMB via Email, thank you.

This will help speed up the return process for you and it will help CMB know if an outfit is being returned.

We often have ladies who ask for outfits and if we are made aware of an outfit coming back, we can notify them in advance.... Thank you for your help.

Upon contacting CMB to notify CMB that you wish to return an item, occasionally you will be issued with a returns number.

If you have been sent one, please use this and display on the outside of the package. If you have only been issued with the returns address. that is sufficient and no number will be required, thank you.

Clarification

PLEASE NOTE...

Our policy is 14 days upon receipt to return items.
Notification of returning the goods Must be made within 7 days of receipt of your intention. You do not have to give a reason.
Please email CMB the tracking information, including the returning courier company, This will help us speed up the process for you. Again, you do not need to this, it would just be helpful to have.

This is our returns policy and would respectively ask that this is noted before purchase and will be also detailed within the paperwork sent. If you wish to return items after this, You will be offered an exchange or credit note. Thank you.

CMB do not own all the outfits listed and some items are sold via the dress agency. All customers of these items are paid on the 15th day after sale, which makes it vital important that returns arrive back within the given time frame.

CMB appreciate it that some customers may find this not acceptable, but we hope by being fully transparent in our terms ,that you the customer will be able to make a informed choice to purchase or not.

CMB would like it to be noted that there will be no deviations from this and we would respectively ask that this is not challenged. We have been transparent in detailing our terms and conditions.

If you require further information prior to purchasing, please just ask. We can be contacted via email or phone.

We will be more than willing to talk through our terms.

We would also like to apologise if this statement has caused any offence, which is not our intention. We just want to be very clear in our position regarding refunds and returning of goods, thank you.

CMB will issue a full refund (excluding original delivery charge) upon receipt.

6.2 Sale Garments are non-refundable. - ANYTHING marked SALE and states No returns either in tab on the main frame or within the Body of the listing it self

CMB will also email you prior to sending out any garment, to make sure you are aware of this. If you require further clarification, please just ask.

6.3 The returned item is your responsibility until it reaches us. You will have to contact your delivery company should your returned item go missing during transit. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

CMB recommend ROYAL MAIL SPECIAL DELIVERY or a courier company like DPD with full insurance, but please note you can return this how you wish; this is only a recommendation.

6.4.1 Returning to a store is not possible at the moment.

6.4.2 Returning by post: You may return your item(s) to us via post, within 14 days along with notifying.

CMB WITH 7 DAYS UPON RECEIPT. We are unable to accept exchanges via post. If you wish to exchange your item, please return the original item to us and place a new order Your original order will be refunded.

6.5 The cost of returning the item to us is your responsibility except when the garment(s) is faulty (see clause 8.1). If we have made an error, we will rectify this example sent out wrong style or size. We will post out the correct garment.

6.6 The parcel can take up to 7 working days to be returned to us, unless sent *via special delivery, please note refund will be processed within 1-7 days of receipt. Normally refunds are given within 24-48hrs upon safe receipt. However, please note that due to the recent pandemic and guidelines, I am allowing a few days to open returns, which may in return slow the process, but you will be refunded within 7 days

6.7 The original delivery cost is non-refundable for unwanted items. This also applies, if we send out the wrong garment, we will send out the correct garment as soon as informed or we notice ourselves the mistake and send you a returns label for the other outfit. If you decide that you rather not receive the outfit for you do not think it would suit you or you do not like it anyway, then we reserve the right not to refund the postage costs out to try on, for CMB will take this that you the buyer would have sent the outfit back anyway.

CMB Charge a flat rate and are delivery costs are higher with packaging and insurance.

However, CMB will cover the cost of the return of the item for we acknowledge that we have made a mistake.

CMB solution is to cover the delivery cost of the. correct outfit sent out to you. You have the right to exercise the fact that you do not want a replacement, but by doing so you agree to cover the postage costs out for you to try on.

6.7.1 Postage cost will only be reimbursed if the garment is faulty, and no other items were ordered at the same time.

6.7.2 We will reimburse the postage costs out to you for the returned item should the item prove to be faulty.

The returns postage cost will not be reimbursed if other items are returned which are not faulty. We will send you a Pre-Paid returns label to return the item. Alternatively, you can use your own preferred method at your own cost. If you do not request a returns label. CMB will presume you have used your own delivery choice. We do not add pre-paid returns labels for we do not have the facility to do this. However, we add a covering letter in the consignment which details the return process. If you wish for further clarification before purchasing, please do not hesitate to contact CMB, THANK YOU

6.8 Please note returns are occasional sent to a different address. You will be notified of this upon a request to return the outfit. This is to help you. Drop off and collection service is offered by prior arrangement. Operating hours between 9-5pm but needs to be agreed and confirmed by email. CMB is solely owned, and this allows items to be returned safely and signed for.

Email: contact@charlottemartinboutique.co.uk

We will only refund the original payment of the outfit/dress/hat etc. We do NOT refund shipping/delivery costs for you to try on.

*When trying on items of clothing, please ensure that you are not wearing Make-up, Fake tan/ perfume / or deodorant which may leave a scent or marks on the item.

We will be unable to accept the return of any item where there is evidence that these instructions have not been followed or the item is soiled.

The item must be returned with garment bag, hanger and the dress box and for hats the hat boxes.

If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and a description of the fault.

All items are thoroughly checked and all seams, zips, etc are inspected prior to sending out along with photographs. If in the event you have found a fault - REPORT THE FAULT within 24hrs. You can use the template that’s been provided on the website or just drop us an email.

CMB will then advise you on how to proceed with the return. We reserve the right to inspect the goods upon their return and where we are at fault, we will refund delivery charges.

CMB have no issues with returns and if there is a fault that has been over looked CMB can only apologise and hope you can appreciate from time to time things can be missed. .

6.9 If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

6.10 Please kindly note that We are unable to refund pre-order or goods made to order.

6.11 It is your responsibility to ensure that the products ordered are satisfactory and free from the any faults within 24 hrs of receipt.

6.12 It is your responsibility, and strongly recommended, to obtain a proof of posting certificate when returning any item(s) to us as we cannot accept responsibility for lost/damaged returns due to your postal service you have chosen to return your garment. Should your returned item(s) go missing during transit, it is your responsibility to contact your delivery service for information or compensation regarding your returned parcel. I will help in any way I can.

7. If in the unfortunate event goods have arrived damaged -

CMB would kindly request that you report any damages within 24hr. The garments are checked thoroughly before sending out. CMB mainly stock just that item and all photos are of that item. Normally if two sizes in stock. We photograph the smaller size. All defects are listed no matter how small. We are only human, so we do take photographs, and we would ask in the unfortunate event this arrives faulty, please contact us straight away. Any goods that are worn will or washed will not be accepted for a refund. For it will be hard to tell if this is been the result of misuse. CMB have no problem with returns as stated on website and will offer a repair or replacement if any goods are found to be faulty upon receipt and you notifying CMB in writing, please email at contact@charlottemartinboutique.co.uk within the returns timeframe Window. (First 14 days of receipt of the goods)

8. Refunding the Delivery Cost

8.1 If we have made a mistake on an item sent to you, sent you the wrong item or wrong size we will rectify our mistake at our cost by sending out the correct item/size and pay for the goods sent out by mistake to be returned using our own courier service.

If it is faulty, or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We do not refund for imperfections in silk material known as silk slubs, or embroidery/lace finishes, or where we have highlighted faults in the body of the listing. Some fabrics, especially embossed fabrics can rub against other materials when worn and this is the nature of the fabric.

All items are checked and photographed, all zips and seams are also checked. If you do receive faulty/flawed goods. We can only offer our sincere apologies that this was not picked up prior to despatch and fully understand this may cause upset. However, CMB hope you can appreciate it that we are only human and sometimes things can go wrong.

To be clear Any faults /flaws found, CMB would kindly ask that you email us within 24 hrs - though you have 14 days to notify us. We respectively reserve the right to check this upon its return against pre delivery photographs and will send out a replacement if you wish, providing there is one available, though to we normally only have one for we do not purchase multiples. CMB will always refund you in full .

CMB policy is to NOT authorise any repairs to garments, and we reserve the right to have the garment returned for a full refund, in the event that you have worn the outfit or washed it. We reserve the right to refuse a refund.

If you wish to carry out any repairs or alterations once you have notified CMB to the fact that you consider the garment to be flawed in some capacity, that it is your personal decision and CMB will take the view that you have decided to keep the outfit and are happy to proceed with the full knowledge of the fault /flaw and therefore CMB will not issue a discount or a refund. The same statement applies to if the garment or hat etc has been worn by you. Items on the website are already reduced in price and CMB would reserve the right to request the garment is returned back in the same condition as it was sent out for a full refund.

PLEASE KINDLY NOTE THAT CMB POLICY is to refund you for the garment in question along with any delivery/carriage costs that you have paid at the point of sale. This will be reimbursed upon safe receipt of the item. Thank you!

9. Statutory Rights

9.1 Your UK statutory rights are not affected by our returns policy.

10. Ownership of Rights

10.1 You acknowledge and agree in full that all copyright, trademarks and all other intellectual property rights and content made available as part of your use of this website shall remain at all times vested in us or our licensor. You are permitted to use this material only as expressly authorised by us or our licensor. All rights on this website are owned by Charlotte Martin Boutique. The website is for personal and non-commercial use only. Any attempt to copy, store or share content and any information for commercial purposes is prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, publish, display, transmit, distribute, commercially exploit or create works from Charlotte Martin Boutique website.

UPDATED ON 1st March 2022