Privacy Policy - PRIVACY STATEMENT FROM CMB

This privacy notice is to let you know how CMB looks after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what marketing / notifications you want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

Our Privacy promise is to keep your data safe and private, not to sell your data and to give you ways to manage and review your existing data and marketing/notification choices at any time.

Data protection law says that we are allowed to use personally identifiable information (PII) only if we have a proper reason to do so. Our main scope of collecting and processing the provided PII is to be able to fulfill a contract we have with you. It is our legal duty to respect local or EU laws and use PII only when it is in your legitimate interest or of course when you consent for it. The groups of PII collected are the following:

Type of PII

Description

Contact- Where you live and how to contact you in order to process your purchase

Social-Demographic This includes details about the county that you live in. This is collected by a third party via Google analytics that CMB use to operate our website and help us understand our market. CMB only look at what products are customers are interested in to help us understand our market and help grow our business.

Transactional Details about payments to and from your accounts with us. This is collected via a third party PAYPAL only and we choose not to collect or store any financial information

Locational Data about where you are, which may come from your mobile phone, the IP address where you connect a computer to the internet, or the type of browser used to connect to our website. This is collected via a third-party Google analytics and 123 Form builder if you contact us through the website

Behavioural Details about how you use our products and services (including cookies collected by add-on services as Google Analytics).

Communications What we learn about you from letters, emails and conversations between us. CMB do not do anything with this information other than to reply to your questions you have raised. We keep emails detailing transactions for up to 7 years for accounting purposes.

Consent Any permissions, consents or preferences that you give us. This includes things like how you want us to contact you, whether you get paper statements, or prefer large-print formats. Currently CMB send all invoice electronically via email

CMB understanding is that our third Parties will have the obligation to take suitable technical and organizational measures to protect the privacy of all processed personal data and, if applicable, to respect the instructions provided by the other party regarding the use of personal data, in conformity with the applicable legislation.

Parties will require a written authorization (specific or general) of those involved regarding the transmission of the respective data from empowered affiliates, collaborators, other contractual partners or, to the extent that it is permitted by legislation, will proceed only to communicate a preceding report regarding this kind of operations, suitably limited by the applicable and active legislation.

Parties will inform the involved person, as well as the national authorities of personal data supervision, as required by law, regarding any incident that could violate the protection and privacy of personal data that is used in the current Contract. Furthermore, to the extent that it is required by law, each party will permanently inform the other regarding any measures that have been taken to resolve the incident or to diminish the risk of a potential security/confidential violation of the personal data.

Without the express approval of those involved, parties do not have the right to use the respective personal data for other purposes than for the execution of this Contract and are obligated to cease using and storing the collected personal data when the Contract has been terminated, either by returning or destroying the respective personal data, except the case when this activity is prohibited by the current legislation.

Parties will collaborate in good faith, for the entire duration of the Contract, as well as after its termination, to address all aspects regarding the protection of processed personal data for the purpose of or in connection with this Contract.

We can only use your personal information to send you marketing messages if we have either your consent or a “legitimate interest.” A legitimate interest is when we have a business or commercial reason to use your information. Our interest must not unfairly go against what is right and best for you. You can ask us to stop sending you marketing messages by contacting us at any time or changing your email preferences, under your My Account → Account Details →

CMB have opted not to send out marketing emails and do not operate personal log in accounts.

Email preferences.

Whatever email preferences you choose, you'll still receive system notifications and statements or other important information such as changes to your existing products and services. Such notifications cannot be stopped as will interfere with contractual obligations both parties have assumed.

We collect non-personally identifiable data for two reasons: first, to process your order; and second, to provide you with the best and most customized service possible. The non-personally identifiable data includes "cookies", which are small text files stored on your computer when you browse a website, allowing it to recognize a returning visitor.

How to withdraw your consent

You can withdraw your consent at any time. Please Contact us if you want to do so. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is the case, we will tell you.

How to complain

Please let us know if you are unhappy with how we have used your PII. You also have the right to complain to the Local or EU Data Protection Agency. Find out on their website how to report a concern.

Antispam policy

We are totally against spam, this being one of the reasons why we have opted to use 123 form builder for communication on our website for they have implemented Captcha protection on their forms. If their Captcha protection is defeated by spammers, please let us know and also contact 123form builder who will do their upmost to improve the difficulty of the Captcha.

You can use smart Captcha images, which means that the verification code shows up only when the form receives more than one submission from the same IP address. You can also limit the number of submissions coming from the same IP address each day in the Settings → Security section of your form.

For further information please seehttps://www.123formbuilder.com/terms-of-service-may-2018.html#data-privacy

BRIEF SUMMARY

SECTION 1 - WHAT DO CMB DO WITH YOUR INFORMATION?

When you purchase something from CMB online store, as part of the buying and selling process, we can access via PayPal the personal information that you give us, for example- your name, your address, email address etc. In order to process your delivery.

This also means that when you browse our online store, we will automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. We will not do this without your consent.

CMB will only email you to update you on the progress of your purchase or delivery, to answer any of your questions that you may have raised via emails, to arrange returns with you or to seek additional postage costs if you have selected the wrong postage at checkout.

SECTION 2 - CONSENT

How do you get Your personal consent?

When you provide us with personal information i.e. to ask questions, complete an online transaction, place an order, arrange for a delivery or return a purchase, we imply that you have consented to CMB collecting this information and have automatically agreed to us using it for that specific reason only.

If we ask for your personal information for a secondary reason, i.e. marketing, we will either ask you directly via email for your expressed consent, or provide you with an opportunity to say no. CMB do not target or market customers, we do not use twitter or Facebook or Pin Interest We have a social bar in order that you can decide to add our site to your social media account, which is your choice.

PLEASE DO NOTE YOU CAN WITHDRAW YOUR CONSENT - How do you go about this?

If after you opt-in and subsequently you change your mind, you may of course withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Charlotte Martin Boutique.

Currently we are not operating an account or log in details to our site

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

CMB do not hold date other than your name, address and contact details that you have provided PAYPAL in order to send your goods out.

SECTION 4 WEB HOSTING

Our website is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Wix.com data storage, databases and the general Wix.com application. They store your data on a secure server behind a firewall.

For more insight, you may also want to read Wix.com Terms of Service here http://www.wix.com/about/terms-of-use

Privacy Statement here. http://www.wix.com/about/privacy

Wix.com Ltd. has received TRUSTe’s Privacy Seal, signifying that this Privacy Policy and their collection, use and disclosure practices on the Websitewww.wix.comhave been reviewed and certified for compliance with the TRUSTe program view-able by clicking the TRUSTe Seal herein. For information related to the use of information collected through Wix.com Services, please see Sections 4 and 6 of their Privacy Policy. If you have any questions, suggestions or complaints regarding wix.com Privacy Policy or related practices, you are more than welcome to contact them at privacy@wix.com. If you are not satisfied with our response, you may contact TRUSTe by fax or postal mail contact information can be accessed via the privacy policy listed on Wix.com

Payment:

At present payment made is via PAYPAL please refer to the following information for clarification on PAYPAL Privacy Policy where you will find all their legal agreements.

Privacy Statement for PayPal Services

CMB - do not store or take any payment information, we have chosen not to take financial payment via card payments and choose to use service providers. Currently we use and take PAYPAL payments only.

SECTION 5- THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled and collected by these providers. Currently we only use Wix.com, PayPal and Google Analytics. CharlotteMartin strongly recommend that you google each of their Privacy Policies if you require further detailed information.

Like millions of other website owners, I use Google Analytics on CharlotteMartin Boutique.

Google Analytics is a piece of software that grabs data about my visitors (you). It’s something like an advanced server log.

What does Google Analytics record?

What website you came from to get here.
How long you stay for.
What kind of computer you’re using?
And quite a bit more.

What do I do with your data?

The tracking information allows me to better understand the kind of people who come to my site and what content they’re reading. This allows me to make better decisions about design and writing.

Occasionally, I will compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this type of reporting.

All of my activity falls within the bounds of the Google Analytics Terms of Service.

Want to opt out of tracking?

Opt out of tracking You can also opt out of Google’s advertising tracking cookie or software. Google analytics store date for up to 14 months.

Third parties used by CMB

Wix.com - Privacy Policy About Privacy | WIX

123 FORM BUILDER -Our Privacy Policy - How We Respect Your Privacy | 123 Form Builder

https://www.google.com/analytics/terms/us.htmlSafeguarding your data

Privacy Policy – Privacy & Terms – Google

The Google Analytics security and privacy principles are summarized and detailed on their website and a detailed breakdown of the steps they take to help keep your data protected are listed and can be found https://support.google.com/analytics/answer/6004245?hl=en

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Alaska or Canada it could be possible that your transaction may be processed by a payment gateway located within the United States. In turn this will mean that your personal information collected/used in completing that particular transaction may be subject to disclosure under United States legislation. This will apply to all oversea countries and therefore if you require detailed information in relation to this, you need to seek advice from the relevant organisations that you are using.

Once you leave Our store’s website or are redirected to a third-party website or application, please note that you are no longer governed by our Privacy Policy or our website’s Terms of Service.

With regard to - Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry guidelines and best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We do NOT take any credit card information. The only information we have is your Name, address and contact information in order to send out your purchase or to contact you with any updates on your purchase.

SECTION 7 - COOKIES- for more information please refer to CMB Cookie policy page

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

There are two types of cookies (both are used)

Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e. based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.

Tip: There are many external tools such as browser extensions that can help you find and analyses the cookies being used on your computer

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

CMB reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at contact@charlottemartinboutique.co.uk