CANCELLATION/ RETURN FORM 

Formal Template - Sending an email just requesting a return is all that is required!

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If you would like to cancel a contract for services made over the phone or online to CharlotteMartin Boutique.

This can also be used for notifying CMB of any returns.

This is only a template letter if you prefer you can email direct to contact@charlottemartinboutique.co.uk or come via the website.

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PLEASE KINDLY NOTE THE STATEMENT BELOW WILL APPLY.

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If you wish to use this template - Please feel free to copy and paste and fill in the relevant parts and email to contact@charlottemartinboutique.co.uk

Dear CharlotteMartin Boutique

 

Ref: [Order/Contract number]

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I recently entered into a contract [add details/ Description of goods on [date] [over the telephone/ online].

I would like to cancel the contract. I fully accept if the goods have been already sent out that I will be responsible to cover the postage and packaging costs both ways. 

I fully acknowledge CMB Return policy. Please accept this email as notification that I wish to return my items purchased if received or cancel if not sent out. 

I acknowledge that I am required to notify CMB within 7 DAYS (includes Saturday and Sunday) of my intention of returning the items and that I have another 7 days to return this back to CMB.

I also agree to send CMB any relevant tracking information.

I also acknowledge that in the unfortunate event the outfit  or hat I have returned to CMB  arrives damaged, I will cover the cost of any damages and seek compensation via the courier company.

I also understand that refunds can take between 1-7 working days to process

 

Yours faithfully,

[Your name]